How Solutions Engineering can help you
On your sales/CS Journey?
How Solutions Engineering can help you
On your sales/CS Journey?
"The training team, the demo team, the ION team..."
The SE team has gone through various structure changes over the past year and now we are starting a journey on to Rock SaaS not only Ion!
We are now able to help you with Stage as well, so seat back, relax and count on us to guide you through this new product journey!
Let's compare and see how our experience is going to help you out!
Meet Will! Our Solutions Engineer
"Just the demo Guy!"
"Will, The Solutions Engineer"
Not asking for help from a Solutions Engineer might make you Under or oversell, both can be a risk for customer health and experience.
Asking for help just for the demo may result in a very generic process with no storytelling and less value generated.
No value generated = Lower ticket or no ticket at all
The earlier stage you ask for us, the better. if we are able to join a discovery call, even as "ghosts". we can understand the scenario, educate and prepare a killer personalized demo
This allows to improve education, better success cases and raise tickets by adding a ton o value early on, increasing the "Wow" effect and user experience.
THE DEMO
On both versions of this story,
Is highly recommended to run a demo.
But with the team involved earlier, we can understand, filter and personalize everything for a top of notch experience!
JUST FOR DEMOS?
Definitely not!
A big part of his team’s responsibility is to bring objectivity to the sales process.
By integrating Solutions engineers into their process, we are aiming two company goals, besides increasing revenue, of course:
Lower churn
Accurate forecasting numbers
“In addition to performing demos and providing whatever technical support is needed, A Solutions Eng team also focus on discovery — trying to decide the best fit solutions and if this prospect is a good fit a product. "
Scott Britton; Troops.AI
A SE can help with:
- Quick access to in-depth product knowledge
- Improving product training for the sales team
- Setting clear expectations for clients
- Creating an initial plan for success
- Smoother transition to customer success
Bring us your concerns and we will go after your Solution!
Everyone Wins!
