Global Supervisor of Onboarding

Technical Assessment

 
 
 

Migrating to Agile

Onboarding process

 

 
Down

Why?

Some Agile methodologies could help us to improve our process, bringing more efficient and results to the entire team and, mainly, results for the Rock and for our customers. 

  • We need to be more scalable
  • We need to put customers' retention in mind
  • We need to made all this thinking in Customer Experience! 
 

"it's all about solving problems, not implementing features...

it's about business results"  

Marty Cagan - Inspired

 

 

Why Agile?

 

Adopt some agile methodologies can help us to improve our process, because put the pre-defined objective in the center of the whole process. 

 

As a Global, multi-product, multi-language and multi-place team we have a lot of challenges. So, we need to try to make our processes more simple and clear.

 

Facing the scenario. the main goal is "manage the chaos".

 

 

More chances to engage customer

More chances to engage customer
 

With the time and scoped faster we have more chances to create an urgency.

More chances to adoption the solution.

More chances to have a scalable process. 

 
More chances to have a scalable process. 
 
The Agile mindset is more compatible with the scalability process because prioritize fast deliveries and results.

Weekly monitoring of the process

 
Weekly monitoring of the process
 

We can implement weekly countdown with a progress bar for each project.

This could help us to have more control over the process and predict challenges and act fast. 

Technical Assessment for a Global Supervisor of Onboarding position

This Technical Assessment contains 4 main topics:

 

Bia Saltarelli

 
beatriz.saltarelli@rockcontent.com