Rock your relationship with clients & go beyond their wildest expectations
THE GUIDE
Exceptional relationships with clients puts us ahead of the competition. This guide helps Rockers offer stellar client experiences using Rock Content's distinctive approach to keep them coming back for more.
Since 2013, Rock Content has curated high-value content experiences for the audiences of thousands of brands worldwide. And our Rockers have been a key part of the delivery. Each one plays a pivotal role in helping our clients access the tools and talent needed to grow their businesses.
This guide gives Rockers a solid foundation for the Rock Content way of building loyal client relationships. With these proven best practices, you can give clients from a wide variety of different backgrounds the personalized and relatable service that Rockers are known for. Keep reading to learn how to optimize client interactions to leave a lasting positive impression.
Chapter 1
Why client etiquette matters to Rock Content
Chapter 1
Positive interactions at every point of contact helps clients build trust in our ability to meet their needs.
Chapter 2
How to write rocking emails
Chapter 2
Clear, concise emails are a cornerstone of Rock Content’s communication with our clients. These tips will help you master writing effective emails that resonate with everyone.
Chapter 3
How to rock your client phone calls
Chapter 3
Communicating with clients on the phone about their projects doesn’t have to be difficult with these easy but effective tips.
Chapter 4
How to make your virtual meetings rock
Chapter 4
As a remote company , virtual meetings are the core of our customer relationship – here’s how Rock Content is using them to connect with clients in a new way.
Chapter 5
How to rocket forward client chat experiences
Chapter 5
Live chat is becoming a cornerstone for client communication. It’s important to make sure these interactions are streamlined and that clients have a great experience.
Chapter 6