INTERACTIVE CHECKLIST

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You’ve completed the checklist and have learned everything you need to chart a successful customer journey.

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Checklist Summary

How is {{company}} performing?

Has a clear goal for the customer

Has a documented buyer persona

All business touchpoints are mapped

Knows all customer’s actions for each stage

Has all obstacles and pain points mapped

Has a visual representation of the customer’s journey

The customer’s journey is up to date

If you want to consult your complete step-by-step customer journey guide at any time, make sure to download the spreadsheet, which also includes a free customer journey map template!

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